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Chief Products are legitimately sold only by authorized sellers that are required to follow Chief’s policies, procedures, and quality control standards. Because Chief cannot control the quality of products sold by unauthorized sellers, this limited warranty on Chief electrical Products applies only to Products that were purchased from a Chief authorized seller, unless otherwise prohibited by law.
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Legrand AV Inc., maker of Chief® branded products (“Chief”), warrants to the original purchaser that Chief electrical mechanisms (such as lift products) (“Product(s)”) will be free of defects in material and workmanship for a period of one (1) year from the date the Product was invoiced from Chief. LIMITED WARRANTY ON CHIEF ELECTRICAL PRODUCTS Chief reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.
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Because Chief cannot control the quality of products sold by unauthorized sellers, this limited warranty on Chief non-electrical Products applies only to Products that were purchased from a Chief authorized seller, unless otherwise prohibited by law. Legrand AV Inc., maker of Chief® branded products (“Chief”), warrants to the original purchaser that each Chief non-electrical product (“Product(s)”) will be free of defects in material and workmanship for a period of ten (10) years from the date the Product was invoiced by Chief. LIMITED WARRANTY ON CHIEF NON-ELECTRICAL PRODUCTS Your product will be repaired or replaced according to the applicable warranty guidelines.Īre Chief products covered under a warranty? For support and/or to obtain an RMA number, call 80 o r send email.
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If you do not have an RMA number, LUXUL reserves the right to refuse receipt of returned items. This number is necessary so that the factory can ensure proper tracking and handling of returned items. LuxulĪll products returned to LUXUL for warranty service must be accompanied by a Return Material Authorization (RMA) number. Please contact Customer Care at 1.800.622.3737 for additional information. 50% for Design Center (exclusive sizing/projects)Īny merchandise return, post-90 days from invoice date, requires written authorization.Īny deviation from the instructions outlined above may result in zero credit applied.case color, additional black drop, custom viewing area) In situations where the dealer needs to return merchandise due to a change in its project and equipment scope or erroneous ordering, a restock charge will apply as outlined below.Īny merchandise return, within 90-days from the invoice date, is subject to a restocking fee as follows: Please note, all merchandise returned to Da-Lite must have received formal pre-return authorization, including a return authorization number and shipping instructions provided by Customer Care. Your business is important to us, so we are committed to meet or exceed your project requirements. Additional charges for parts and labor may apply. Products returned that are damaged or missing parts will not be eligible for credit unless they can easily be made saleable. Returns are not allowed for merchandise over 90 days old electrical lift products special order products, or discontinued merchandise. Reduced fees may be given for an accompanying reorder of equal or greater value. In situations where the dealer needs to return merchandise due to a change in its project/equipment or due to ordering incorrectly, a restock charge will apply as follows. Defective or product received incorrectly due to an error on Chief's part will be credited to your account in full. Warranty Information for Legrand AV Brands What is your Return Authorization Policy? ChiefĪll merchandise returned to Chief must be returned with prior authorization and a Return Authorization number provided by Customer Service.